Shipping Policy – Pettit Petites
Pettit Petites ships orders using trusted carriers and third‑party shipping apps to ensure accurate delivery and real‑time tracking. Orders are processed in the order they are received, and processing times may vary based on product availability, order volume, and verification requirements. Customers receive a confirmation email when an order is placed and a second email with tracking information once the order has shipped.
Shipping costs are calculated at checkout based on carrier rates, delivery location, and selected shipping method. Pettit Petites does not guarantee delivery dates, as transit times are determined by the carrier. Once a package is accepted by the carrier, responsibility for delivery transfers to the carrier, and delays caused by weather, routing, or operational issues are outside of Pettit Petites’ control.
Customers are responsible for providing accurate shipping information at the time of purchase. Orders shipped to an incorrect address due to customer error cannot be refunded until the package is returned to Pettit Petites. If a package is returned as undeliverable, Pettit Petites will contact the customer to arrange reshipment. Additional shipping fees may apply for reshipment.
If a package is marked as delivered but cannot be located, customers must contact the carrier directly to initiate an investigation. Pettit Petites will assist when possible but cannot issue refunds for orders confirmed as delivered by the carrier. For damaged or missing items inside the package, customers must contact Pettit Petites within seven days of delivery with photos of the packaging and product.
Shipping and handling charges from the original order are not refundable. If Pettit Petites approves a return or exchange, Pettit Petites will cover the shipping and handling for the return shipment. Customers already paid shipping once, and Pettit Petites does not charge it twice.